Frequently Asked Questions
What size should I get?
When will my package arrive?
Please see our Shipping Information.
Who can I contact if I need additional information about my order?
Please direct all inquiries to firstname.lastname@example.org
I haven’t received my order yet, what should I do?
Oh no! We are sorry to hear that. Please review your shipping method and confirm the shipping time frame has passed. Once confirmed, please direct all further inquiries to email@example.com.
Can I track my order?
How can I cancel my order?
If you're order has not been processed, please contact firstname.lastname@example.org.
What can I do if an item is out of stock?
There are 3 things you can do to be notified when an item is restocked:
- If the item is still online, go the product and enter your email to be
notified when an item is restocked.
- Sign up for the company email newsletter (found at the bottom of
our website). Some of our newsletters share items that have been
- Follow us on Instagram: @ishopchaz. Here, we post items that
have been restocked.
Why did my ordered items ship separately?
We will do partial shipping to expedite shipping for your order in the following conditions:
- Items are shipped from different warehouses or suppliers.
- Different item preparation time
- Weight limit of customs or courier
- You will receive an email notification when each parcel is shipped.
How do I return an item?
Please see our Return Policy.